Frequently Asked Questions
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ORDERING
A new 8 meal menu is released every Friday at Midnight.
All orders must be placed by 1:00 p.m. Pacific every Thursday.
We currently cannot accommodate custom changes to your meals. However, on most of our meals we offer double protein or a low carb option that swaps them for more vegetables.
If you are unhappy with any of our meals, please let us know right away and we will gladly apply a meal credit toward a future order.
Please note: for us to effectively deal with issues, you must contact us at support@grubboxx.com with any issues the same day your order is received or picked up.
Please contact us at support@grubboxx.com to change or cancel an order.
We cannot make changes to your order or honor cancellations after the Thursday 1:00 p.m. Pacific order deadline.
You can apply coupons in your cart and on the checkout page where you enter your billing details.
DELIVERY & PICKUP
We are located in East Sacramento at the Fremont Presbyterian Church, on the backside of the building. Our address is 5770 Carlson Drive, Sacramento, CA 95819.
Pick-Up Days
Sunday: 10:30 a.m. – 11:30 a.m.
Monday: 11:00 a.m. – 12:00 p.m.
Please contact us and let us know you won’t make it. If you cannot make either pickup day, you will still be charged and we cannot offer a refund.
You are responsible for picking up your meals. We can accommodate a date change as long as it is within our normal pickup hours. For example: If your initial pickup day was Sunday, you can still retrieve your meals during Monday pickup.
Pick-Up Days
Sunday: 10:30 a.m. – 11:30 a.m.
Monday: 11:00 a.m. – 12:00 p.m.
Please contact us and let us know you won’t make it. If you cannot make either pickup day, you will still be charged and we cannot offer a refund.
We serve the following zip codes:
| Zone 1 – $11.99 | Zone 2 – $20 |
|---|---|
| 94203 94204 94205 94206 94207 94208 94209 94211 94229 94230 94232 94234 94235 94236 94237 94239 94240 94244 94245 94247 94248 94249 94250 94252 94254 94256 94257 94258 94259 94261 94262 94263 94267 94268 94269 94271 94273 94274 94277 94278 94279 94280 94282 94283 94284 94285 94286 94287 94288 94289 94290 94291 94293 94294 94295 94296 94297 94298 94299 95605 95608 95609 95610 95611 95612 95621 95624 95628 95630 95639 95652 95655 95660 95661 95662 95670 95671 95673 95677 95678 95691 95741 95742 95746 95747 95757 95758 95759 95763 95798 95799 95811 95812 95813 95814 95815 95816 95817 95818 95819 95820 95821 95822 95823 95824 95825 95826 95827 95828 95829 95830 95831 95832 95833 95834 95835 95838 95840 95841 95842 95843 95851 95852 95853 95860 95864 95865 95866 95867 95894 95899 | 95616 95617 95618 95626 95648 95650 95682 95683 95695 95697 95762 95765 95776 95836 95837 |
Orders are delivered Sundays between 6:00 a.m. & 11:00 a.m.
Your first delivery is free, but includes a one-time bag deposit fee of $15. All subsequent deliveries are $11.99 or $20, depending on your location.
No, but it is highly recommended that all meals be transferred to refrigeration with 30 minutes of your text notification confirming your delivery was dropped off.
We use insulated thermal bags and ice packs to keep meals cold for as long as possible so we don’t have to resort to freezing them and degrading the quality of your meal.
Yes, as long as your business is open from 6:00 – 11:00 a.m. on Sunday. We only deliver bags to the lobby or main entrance.
All meals are delivered by Grub Boxx staff and are placed inside a zip-closed, thermal insulated canvas bag with ice packs directly on your porch.
We do not need the meal containers back since we cannot reuse them for business. Since they are recyclable, reusable, BPA-free, microwavable, and freezer safe, our containers work great for Tupperware in your house! We also encourage you to recycle them if you no longer have a use for them.
Reusable bags only need to be put out on your porch before the delivery driver arrives. If you decide to stop using Grub Boxx, all bags and ice packs must be returned within 5 days of your last purchase without damage to receive your $15 deposit back.
Grub Boxx reserves the right to charge a fee for customers who keep more than two (2) bags for an extended period of time and do not leave them out for our delivery drivers to collect. The fee will be determined based on the number of extra bags and the length of time they are kept, and will be deducted from the bag deposit fee, including additional charges, if necessary, upon return of the bags.
This policy is in place to ensure that our delivery drivers have access to enough bags to fulfill orders in a timely and efficient manner, and to prevent excess waste and unnecessary expenses for the company. Customers are encouraged to return any extra bags promptly to avoid any additional fees.
MEALS
If you suffer from food allergies, we encourage you to contact us at support@grubboxx.com before ordering and we are happy to address any questions or concerns you have, and inform you which meals are allergen-free.
We make every effort & use best practices to avoid cross-contamination, but we cannot guarantee there wont be cross-contamination with your meals.
We make our best effort to ensure all ingredients are local and/or organic, whenever possible. All ingredients are hand-picked by Grub Boxx staff to ensure they meet our rigorous requirements for quality & freshness.
We craft all meals to be well-balanced, portion-controlled, and under 500 calories. All meals are packaged in individual serving containers and are intended for one person.
Our regular size meals contain:
Meat/protein: 3.5–6 oz.
Starch/carbohydrate: 3–5 oz.
Vegetables: 3–5 oz.
Double protein and low-carb options can be added to most meals.
Please note: all our portions are based on specific nutritional guidelines. Nutritional information is provided using information obtained from product labels and the USDA Nutritional Database, all information should be considered an approximate value.
Yes, you can add double protein to most meals for an extra $4 per meal.
We attempt to keep macros for each meal in line with a healthy, balanced diet and with a caloric-deficit in mind. If you are looking for a lower carb option, we can substitute any carbohydrate/starch with vegetables for an extra $1 per meal substitution.
Our meals are sealed to maintain freshness for 4-6 days while refrigerated. We always recommend eating salads, seafood, and/or knife-cut produce meals first.
Meals usually taste best when removed from the container and reheated using a stove-top or convection oven.
You can also use the reheat feature on your microwave in 45-60 second increments, until the temperature reaches your preference.
A Message From Our Chefs
✔ Leave the meal container lid in place if you are microwaving, but open one side to allow venting.
✔ Add sauces after reheating. Our sauces are made from low-calorie ingredients and may slightly evaporate under high heat.
All meals arrive to you pre-cooked and only require warming. Long durations in the microwave may affect the texture and taste of your meals.
TECHNICAL
We only delivery to certain regions/zip codes. A map can be seen here. A list of all currently covered zip codes is at the bottom of this FAQ entry. If your zip code is not on the list, you will only see local pick-up options.
To see your shipping options, make sure you are logged in to your Grub Boxx account and have filled out all information, including your zip code, at checkout.
If your zip code is on the list below and you have entered it on the checkout page, but still don’t see a shipping option:
- Delete the zip code field and re-enter it.
- Log out and log back in. All items will still be in your cart.
If the above methods do not resolve the issue, you may need to delete your cache. Instructions for your device are below.
Please note: You may lose access to your cart items, and deleting cache may make you have to re-login to other websites the next time you visit them.
| Zone 1 – $11.99 | Zone 2 – $20 |
| 94203 94204 94205 94206 94207 94208 94209 94211 94229 94230 94232 94234 94235 94236 94237 94239 94240 94244 94245 94247 94248 94249 94250 94252 94254 94256 94257 94258 94259 94261 94262 94263 94267 94268 94269 94271 94273 94274 94277 94278 94279 94280 94282 94283 94284 94285 94286 94287 94288 94289 94290 94291 94293 94294 94295 94296 94297 94298 94299 95605 95608 95609 95610 95611 95612 95621 95624 95628 95630 95639 95652 95655 95660 95661 95662 95670 95671 95673 95677 95678 95691 95741 95742 95746 95747 95757 95758 95759 95763 95798 95799 95811 95812 95813 95814 95815 95816 95817 95818 95819 95820 95821 95822 95823 95824 95825 95826 95827 95828 95829 95830 95831 95832 95833 95834 95835 95838 95840 95841 95842 95843 95851 95852 95853 95860 95864 95865 95866 95867 95894 95899 | 95616 95617 95618 95626 95648 95650 95682 95683 95695 95697 95762 95765 95776 95836 95837 |