Frequently Asked Questions

ORDERING

We require a minimum of 10 meals. This allows us to maintain an affordable meal service and offer new menus every week.

Yes! Orders are delivered Sundays between 6:00 a.m. – 10:00 a.m.

A one-time bag fee of $15, and free delivery, is applied on your first delivery.

All subsequent deliveries will be $10 or $20, depending on your location.

delivery map showing cost per zone

A new menu is released every Tuesday evening. 

Orders must be placed by Thursday, 1:00 p.m. Pacific time.

We currently cannot accommodate custom changes to our meals. However,  you can add double protein or substitute carbohydrates with vegetables for most meals.

If you are unhappy with any of our meals, please let us know and we will gladly apply a meal credit to a future order. 

Please note: we can only deal with issues if they are brought to our attention in a timely manner.

You are responsible for picking up your meals. We can accommodate a date change as long as it is within our normal pickup hours. For example: If your initial pickup day was Sunday, you can still retrieve your meals during Monday pickup. 

Please contact us and let us know you won’t make it. If you cannot make either pickup day, you will still be charged and we cannot offer a refund.

Log in to your account and make any changes prior to the order deadline.

We cannot make changes to your order or honor cancellations after the Thursday 1:00 p.m. Pacific time deadline.

MEALS

We make our best effort to ensure all ingredients are local and/or organic, whenever possible.

All of our meals are packaged in individual serving containers and are intended for one person.

Our regular size meals contain:

Meat/protein:  3.5–6 oz.

Starch/carbohydrate: 3–5 oz.

Vegetables: 3–5 oz.

Double Protein can be added to most meals. 

Please note: all our portions are based on specific nutritional guidelines. Nutritional information is provided using information obtained from product labels and the USDA Nutritional Database, all information should be considered an approximate value.

Yes, you can add double protein to most meal for an extra $4 per meal.

We attempt to keep macros for each meal in line with a healthy, balanced diet and caloric-deficit in mind. If you are looking for a lower carb option, we can substitute any carbohydrate/starch with vegetables for an extra $1 per substitution.

Our meals are sealed to maintain freshness for 4-6 days while refrigerated. We always recommend eating salads, seafood, and/or knife-cut produce meals first.

Meals usually taste best when removed from the container and reheated using a stove top or convection oven.

You can also use the reheat feature on your microwave in 45–60 second increments, until the temperature reaches your preference. All meals are pre-cooked and only require warming. Long durations in the microwave may affect the texture and taste of your meals.

Yes, meals can be frozen, though it is not something we do, or recommend doing. We suggest thawing meals in the refrigerator the night prior to consuming. We also only recommend freezing meals for 2–4 days. Customers have reported that using a freezer zip-lock bag over the container for an airtight seal has been helpful.

Microwave thawing may affect the texture and taste of your meals. Room temperature thawing may promote bacteria growth, which can lead to illness.

We make every effort and use best practices to avoid cross-contamination, but we cannot guarantee that there won’t be any cross-contamination with your meals. 

Food allergy reactions can range from mild to severe. We urge you to use caution when ordering Grub Boxx Meals, as some of our signature meals contain common allergens such as nuts, dairy, and wheat.

If you suffer from food allergies, we encourage you to contact us ahead of time and we are happy to address any questions or concerns you may have, and inform you which meals are allergen-free.

OTHER

We do not need the meal containers back since we cannot reuse them for business. Since they are recyclable, reusable, BPA-free, microwavable, and freezer safe, our containers work great for tupperware in your house! We also encourage you to recycle them if you no longer have a use for them.

Yes, we offer a residual referral discount when you refer-a-friend. You earn a $5 credit on your account for every person you refer, as long as you both place in an order in the same week. 

We have some customers earning an entire week’s worth of meals free by simply telling their friends on social media about Grub Boxx!

This is a limited time offer and cannot be combined with any other promotions or discounts. 

Yes, a portion of all proceeds are donated to Lupus Foundation of America. Read more about us here.
Hours

Monday–Friday: 9 a.m. – 5 p.m. PST

Saturday–Sunday: 11 a.m. – 3 p.m. PST

Call: 1-916-398-1608  

Text: 1-916-398-1608 

Email: hello@grubboxx.com