Frequently Asked Questions

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We (probably) got an answer.

Ordering

How often does the menu change?

A new menu is released every Friday at Midnight and runs until Thursday at 1 p.m.

How far in advance do I have to order?

Orders must be placed by 1:00 p.m. Pacific every Thursday to ensure delivery for the upcoming weekend.

Can I request an ingredient substitution?

We can’t accommodate custom changes. You can choose double protein or a low carb option for most meals.

What is your refund policy?

If you’re unhappy with any meal, contact us the same day of delivery or pickup for a meal credit toward a future order.

What if I need to change or cancel my order?

Changes or cancellations can be made by contacting us before the Thursday 1:00 p.m. Pacific deadline.

How do I use discount codes, coupons, store credit or gift cards?

Apply these in your cart or at checkout in the billing details section.

In most instances, you’ll see a purple button at the top of the checkout page. Click it to apply your credit before checking out.

Delivery & Pickup

When and where are pick-ups?

Pickups are at Fremont Presbyterian Church on the backside:
5770 Carlson Drive, Sacramento, CA.
Monday: 11:00 a.m.-12:00 p.m.

What happens if I miss my pick-up time?

Contact us for a possible pickup date change within normal hours. Missed pickups without notification are charged without refund.

Where do you deliver?

Delivery is available within specific Sacramento area zip codes listed below.

Zone 1 – $11.99

94203
94204
94205
94206
94207
94208
94209
94211
94229
94230
94232
94234
94235
94236
94237
94239
94240
94244
94245
94247
94248
94249
94250
94252
94254
94256
94257
94258
94259
94261
94262
94263
94267
94268
94269
94271
94273
94274
94277
94278
94279
94280
94282
94283
94284
94285
94286
94287
94288
94289
94290
94291
94293
94294
94295
94296
94297
94298
94299
95605
95608
95609
95610
95611
95612
95621
95624
95628
95630
95639
95652
95655
95660
95661
95662
95670
95671
95673
95677
95678
95691
95741
95742
95746
95747
95757
95758
95759
95763
95798
95799
95811
95812
95813
95814
95815
95816
95817
95818
95819
95820
95821
95822
95823
95824
95825
95826
95827
95828
95829
95830
95831
95832
95833
95834
95835
95838
95840
95841
95842
95843
95851
95852
95853
95860
95864
95865
95866
95867
95894
95899

Zone 2 –
$20

95616
95617
95618
95626
95648
95650
95682
95683
95695
95697
95762
95765
95776
95836
95837

When are deliveries made?

Deliveries are made Sundays between 6:00 a.m. and 11:00 a.m. The first delivery is free with a one-time $15 bag deposit that covers a thermal-lined delivery bag.

Do I need to be home for delivery?

No, but meals should be refrigerated within 30 minutes of delivery. We use insulated bags and ice packs to keep meals cold.

It is your responsibility to collect meals in a timely manner. We utilize SMS messages when your driver is on the way and real-time tracking, as well as a notification when your order has been dropped off. We cannot be held responsible for spoiled or stolen meals.

Do you deliver to offices/businesses?

Yes, as long as the location is open from 6:00-11:00 a.m. on Sunday and we can leave the bags at the lobby or main entrance.

Do I have to return the meal containers, reusable bags, or ice packs?

Containers are yours to keep or recycle. Reusable bags and ice packs should be returned on your porch on your next delivery or if you are ending delivery, return them to the kitchen to receive your deposit back.

Meals

What if I have food allergies?

Contact us before ordering to discuss any concerns. While we strive to prevent cross-contamination, we can’t guarantee it.

Are all ingredients organic?

We prioritize local and/or organic ingredients whenever possible, ensuring quality and freshness.

Can I add more protein to a meal?

Yes, double protein options are available for an extra charge.

Do you offer low carb/keto meals?

We provide a low carb option by substituting carbs/starches with vegetables for an additional fee.

How long do meals stay fresh?

Meals are sealed for freshness and should be consumed within 4-6 days when refrigerated.

How do I prepare or heat meals?

Meals are best enjoyed when reheated on a stove-top or in an oven. Microwave reheating is also an option; vent the lid and reheat in increments of 30-45 seconds.