Frequently Asked Questions

Orders must be placed by 1:00 p.m. Pacific every Thursday to ensure delivery for the upcoming weekend.

We can’t accommodate custom changes. You can choose a double protein, low carb, low carb-double protein option for most meals.

If you’re unhappy with any meal, contact us the same day of delivery or pickup for a meal credit toward a future order.

Changes or cancellations can be made by contacting us before the Thursday 1:00 p.m. Pacific deadline.

Apply these in your cart or at checkout in the billing details section.

In most instances, you’ll see a purple button at the top of the checkout page. Click it to apply your credit before checking out.

Contact us for a possible pickup date change within normal hours. Missed pickups without notification are charged without refund.

Deliveries are made every Sunday between 6:00 a.m. and 11:00 a.m. Your first delivery is free, but it includes a one-time bag deposit fee of $15. All subsequent deliveries will be charged based on your delivery zone. Our two delivery zones cover the greater Sacramento area and zip-codes are listed below.

Zone 1 — $10 Delivery

94203
94204
94205
94206
94207
94208
94209
94211
94229
94230
94232
94234
94235
94236
94237
94239
94240
94244
94245
94247
94248
94249
94250
94252
94254
94256
94257
94258
94259
94261
94262
94263
94267
94268
94269
94271
94273
94274
94277
94278
94279
94280
94282
94283
94284
94285
94286
94287
94288
94289
94290
94291
94293
94294
94295
94296
94297
94298
94299
95605
95608
95609
95610
95611
95612
95621
95624
95628
95630
95639
95652
95655
95660
95661
95662
95670
95671
95673
95677
95678
95691
95741
95742
95746
95747
95757
95758
95759
95763
95798
95799
95811
95812
95813
95814
95815
95816
95817
95818
95819
95820
95821
95822
95823
95824
95825
95826
95827
95828
95829
95830
95831
95832
95833
95834
95835
95838
95840
95841
95842
95843
95851
95852
95853
95860
95864
95865
95866
95867
95894
95899

Zone 2 — $20 Delivery

94533
94534
94535
94585
95220
95616
95617
95618
95620
95626
95632
95648
95650
95682
95683
95687
95688
95693
95695
95697
95762
95765
95776
95836
95837

Don’t see your zip code? Contact us — we’re always expanding our delivery area!

Bag Deposit Fee

When you place your first order, there’s a one-time bag deposit fee of $15. This covers the cost of the reusable, thermal-insulated canvas bags and ice packs that we use to keep your meals fresh during delivery.

Returning the Bags

• For future deliveries: Simply leave the reusable bag from your previous delivery on your porch before the delivery driver arrives. This allows us to collect the bag and use it for your next delivery, ensuring sustainability.
• Stopping Grub Boxx service: If you decide to stop using our service, you’ll need to return all bags and ice packs within 5 days of your last purchase to get your $15 deposit back. The bags and ice packs should be returned in good condition to receive your deposit.
• Bags will need to be returned to our kitchen on Mondays 11:00 a.m. – 12:00 p.m.
• If you prefer, you can forego the deposit and keep the bag they make great grocery or picnic bags!

What Happens If You Don’t Return the Bags?

• If you keep more than two bags for an extended period without returning them, we may charge an additional fee. This fee will be based on the number of extra bags and the length of time they are kept. The fee will be deducted from your original $15 deposit and/or as a fee on future orders.

Why This Process?

• This policy helps us maintain enough bags for all customers and reduces waste. We aim to be efficient and environmentally conscious, so returning bags promptly is key to keeping our operations smooth and sustainable.

Unfortunately, we cannot accommodate specific delivery time requests. All deliveries are made on Sundays between 6:00 a.m. and 11:30 a.m. We will send you text and/or email notifications with a driver tracking link and estimate of when your meals will be delivered.

NO. While we aim to keep our delivery window consistent, your order may not arrive at the exact same time every week. Deliveries are made every Sunday between 6:00 a.m. and 11:30 a.m., but the exact time within that window can vary depending on the delivery route and other factors. You’ll receive a text notification when your driver is on the way and when delivery is dropped off, so you’ll know when it arrives.

Containers are yours to keep or recycle. Reusable bags and ice packs should be returned on your porch on your next delivery or if you are ending delivery, return them to the kitchen to receive your deposit back.

We prioritize local and/or organic ingredients whenever possible, ensuring quality and freshness.

Grub Boxx staff personally hand-picks most of these ingredients, working closely with local partners. This hands-on approach allows us to carefully select the best produce, meats, and other essentials, ensuring that only the finest, freshest ingredients make it into your meals.

Texture and Taste

All meals arrive pre-cooked and only require warming. Avoid long durations in the microwave as it may affect the texture and taste.

Preferred Methods

Stove-Top or Convection Oven

• Remove the meal from its container.
• Reheat using a stove-top or convection oven for optimal taste.

Microwave

• Use the reheat feature.
• Heat in 45-60 second increments until it reaches your desired temperature.

Tips from Our Chefs

Microwave Venting

If microwaving, leave the meal container lid in place but open one side to allow venting.

Sauces

Add sauces after reheating to maintain their flavor and consistency.

By following these guidelines, you’ll ensure that each Grub Boxx meal is as flavorful and satisfying as our chefs intended.

We take a mindful approach to sodium. We don’t add any extra sodium or MSG to enhance the flavor of our meals.

The only time we use salt is in dry rubs, marinades, or certain sauces, where it’s essential to the recipe. Instead, we rely on a rich blend of spices and natural flavors to bring out the best in our dishes.

This approach keeps the sodium levels in our meals very low, helping you maintain a healthy diet without sacrificing taste.

1. Low Carb/Keto: We offer a low-carb option where you can substitute the carbohydrate/starch with extra vegetables. This option is perfect for those following a keto or low-carb diet.
2. Double Protein: For those looking to increase their protein intake, we provide a double protein option that adds extra protein to most meals.
3. Vegetarian: Our primary focus is on balanced, protein-rich meals, so availability may vary.
4. Gluten-Free: Many of our meals naturally do not contain gluten, but please note that we do not have a dedicated gluten-free kitchen, so cross-contamination is possible.
5. Paleo: Although we don’t have a specific paleo menu, some of our low-carb and protein-focused meals may align with paleo guidelines.

If you have specific dietary needs or preferences, feel free to reach out and we’ll do our best to help you choose meals that fit your lifestyle.

Our meals stay fresh for 4-6 days when kept refrigerated. To maintain the best quality, we recommend eating certain items like salads, seafood, and meals with knife-cut produce first. Each meal is sealed to lock in freshness, so you can enjoy them throughout the week.

At no point to we freeze our meals and we don’t recommend you do, as this can affect their taste and texture. Keeping them refrigerated will give you the best flavor and quality.